rostrvm OutBound facilitates the dialling of telephone calls and the generation of emails and SMS texts on behalf of specific agents or groups of agents.  It ensures that you maximise your opportunities with well managed proactive contact with your customer base.

Key characteristics of rostrvm OutBound are:

 

Since rostrvm OutBound is in control of the outbound contact process it is also able to record what happens to every contact attempt that it makes and is able to log this outcome within its database.  This information is then subsequently available for reporting purposes and to support inbound calls from the same contacts.

This link provides a more detailed overview of the functions provided by OutBound.

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Menu Options

The Outbound menu provides access to a number of Management Information reports and administration displays that show your rostrvm system outbound calls and contacts activities:

Do not call - a Management Information report showing the do not call entries, and the administration of the do not call reason codes;

Manage TPS - allows you to load Telephone Preference Service (TPS) list into the rostrvm dialler database tables;

Sessions - a Management Information report showing the agent sessions, and the administration of these sessions.  Primarily used for setting up and applying outbound redial rules;

Import List - allows you to import lists from source files to the rostrvm database (also available from the Data menu);

Account Details - a Management Information report showing the account and contact details for a single account;

Account Callback Times - a Management Information report showing the number of callbacks that have been set for each hour during the day;

Account Callbacks - a Management Information report showing showing agent specific callbacks that have been set and handled for a specific user;

Campaign Admin - a Management Information report showing a summary of the campaign(s) and list(s) along with the agents currently logged on to that(those) campaign(s);

Campaign Skills - a Management Informationreport showing a summary of the accounts and agents that have a required and assigned skill;

Campaign Summary - a Management Information report showing a summary of the outbound campaigns and lists;

Campaigns - a report showing a high-level view of the campaigns.  From here you can create new campaigns and change the properties of existing campaigns;

Historic Lists - a Management Informationreport showing the dialling lists that are still referenced but have been deleted;

List Accounts -a Management Information report showing individual account details for lists that may have been deleted from the system;

List Outcomes - a Management Information report showing a list of current outcome for a list or all lists;

Nuisance Rates - a Management Information report showing the daily nuisance rates over the requested time period;

OFCOM Compliance - a Management Information report showing any breaches of the OFCOM rules (note any breaches should be addressed immediately by adjusting the aggressiveness of you predictive campaign(s) through the Predictive tab on the Campaign Properties page).

Templates - a Management Information report showing the Email and SMS templates.  From here you can create new templates and modify any existing templates.