rostrvm CallGuide is an extension to the Web AdVisor application and provides simple scripting for an agent in addition to the standard functions that allow the management of customer calls entirely through a PC workstation.
This following areas of functionality are supported by CallGuide and are described throughout this manual:
| • | an overview of CallGuide showing its layout and frames; |
| • | how a script can be extended to provide additional CallGuide functions; |
| • | how elements contained on a web page are bound to data sources; |