Campaign Skills

A Management Information report showing a summary of the accounts and agents that have a required and assigned skill.

Campaign Skills Panel

•	Skill - the name of the required skill;

•	Accounts - the number of accounts that require this skill;

•	Unused - the number of unused accounts that require this skill;

•	Filtered Out - the number of filtered accounts that require this skill;

•	Terminated - the number of terminated accounts that require this skill;

•	Callbacks - the number of callback accounts that require this skill;

•	Earliest Callback - the earliest agent scheduled call back requiring this skill;

•	Agents - the number of agents logged on to the campaign with the required skill.

Agents Panel

•	User Name - the name of the logged on user;

•	Skills - the skills associated with the user (if none of the users have skills this column will not be shown);

•	Agent State - the current state of the agent.

List Skills Panel

For each list, details of the agents logged on with specific skills, and the number of accounts that require that skill.

•	List - the name of the list;

•	Skill - the name of the required skill;

•	Active Accounts - the number of unused and callback accounts that require this skill;

•	Agents On - the number of agents logged on to the campaign with the required skill.