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A Management Information report showing any breaches of the Ofcom rules for each campaign.
General Panel
A row for each campaign showing:
| • | Campaign - the name of the campaign; |
| • | 2 Second Drop Delay - in the event of a nuisance call a brief pre-recorded message is played no later than 2 seconds after the customer has answered the call. This is a count of how many such nuisance calls have occurred where the message has not been played within this 2 second limit. |
| • | 15 Second Min Ring - calls which are not answered must ring for a minimum period of 15 seconds. This is a count of unanswered calls that did not ring for at least 15 seconds; |
| • | 3% Nuisance Rate - this shows the current nuisance rate for this campaign. It should always be below 3% and is highlighted red if it exceeds this limit; |
| • | Call Attempts Count - a count of the number of calls initiated by the dialler; |
| • | 72h Predictive Retry - when a nuisance call has been made to a particular number, any repeat calls to the same number in the following 72 hours may only be made from a live agent (preview or progressive). This is a count of nuisance calls that were dialled predictively within this 72 hour limit. |