Manager

rostrvm Manager provides access to a number of your contact centre functions. These functions can be grouped as follows:

•	Launching Manager - how to launch and access the rostrvm Web Manager;

•	General functions - provided from the Web Manager main tool bar;

•	Report Common functions - common features and functions provided by many of the Manager reports and displays;

•	System - provides access to a number of administration screens and MIS reports relating to your rostrvm system;

•	Contacts - provides access to a number of administration screens and MIS reports relating to your rostrvm system contacts (calls, emails and SMS texts);

•	Data - provides access to the Data Stores and Import Profiles management screens so that you can import custom data into the rostrvm database;

•	Inbound - provides access to a number of MIS reports that show your rostrvm system inbound calls and contacts activities;

•	Outbound - provides access to a number of MIS reports and administration pages that show your rostrvm system outbound calls and contacts activities;

•	Users - provides access to a number of MIS reports and administration pages that show your rostrvm system user and agent activities;

•	Supervisor operations - how to perform other operations and tasks relating to your rostrvm system.

•	Database tables holding the historic contact centre data from which reports are generated.

Throughout the description of the Manager functions a number of terms are used interchangeably. Manager is made up of a number of Displays which are presented in your web browser. Displays that show real-time or historic Management Information (MIS) tend to be referred to as Reports. Displays that are used for administration and configuration tend to be referred to as admin or property Pages. Many displays are both, they show MIS information and provide administration functions. For this reason these terms (Display, Page, Report) are all effectively the same thing and are used interchangeably.