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rostrvm can send, receive, and manipulate SMS text messages. Inbound SMS texts can be handled through CallDirector, queued, and routed to an appropriate agent for handling. SMS texts can be generated by OutBound and through templates sent to customers based on account information.
The sending of SMS texts by rostrvm is achieved via an email account provider that translates emails into SMS texts. Similarly SMS texts are presented and handled by rostrvm in the form of emails.
Note: rostrvm can also route and manipulate emails in a similar fashion.
SMS Accounts Panel
| • | SMS Account - the email address of the account; |
| • | Account User - the user name to login to the account; |
| • | Outbound Campaign - the campaign (or campaigns) for which you wish to use this SMS as the sender; |
| • | Outbound Gateway - for outbound SMS texts only, the name of the SMS gateway (i.e. the service to be used to translate emails into SMS texts); |
| • | Inbound Script - the name of the CallDirector inbound routing script to be used to route inbound SMS texts (emails) received at this account; |
| • | Inbound Class - the call class to be assigned to the inbound SMS texts (emails) that are received at this account. |
From here you can:
| • | Create SMS Account - click the Create button on the SMS Accounts panel to add a new entry; |
| • | Modify SMS Account - click on the SMS account name to view or change the properties of an existing entry; |
| • | Outgoing Server - click this button to configure the email server for outgoing SMS texts - this server is shared by all email and SMS accounts; |
| • | Launch the CallDirector script editor by clicking the name of the routing Script and selecting Edit from the drop-down menu. |
There are a number of ways in which SMS texts can be handled by your rostrvm syetem. These are outlined here. In all cases a SMS account needs to be created.
Handling Inbound SMS texts
By default CallDirector routing scripts are used to route telephone calls. They can however be used to route SMS texts (as emails) as well. Incoming SMS texts are queued and distributed to an appropriate agent once one is available. The rostrvm AdVisor client can be set up to handle these SMS texts in the usual manner (i.e. reply, forward, etc.).
Sending Outbound SMS texts
By defining the appropriate templates, the rostrvm dialler can be configured to send SMS text messages for each account when you try an account for the first time and when the account is terminated for a non-contact reason (e.g. no answer).
SMS Broadcast
It is possible to bulk send SMS text messages to all unused and call-back accounts associated with a campaign or a list.