<SMS Accounts Report How to navigate to this page> Typical display>
Manage the properties of an individual SMS account.
General Tab
Details to uniquely identify this account.
| • | SMS Destination - if you are able to send SMS texts through a gateway then this is the email address to which they are sent (check with your SMS provider to determine the value for this setting). The destination number for the SMS will be pre-pended to this SMS Destination when there is no @, or @ is the first character. |
| • | Sender's Email Address - the email address of the account; |
| • | Description - an optional description for the account; |
| • | Initial Class - the call class to be assigned to the outgoing SMS text. |
Server Tab
Email account standard settings.
| • | Login User Name / Password - the user name and password to login to the account; |
| • | POP Server and Port - the name and port number of the POP3 incoming email server. |
From here you can:
| • | Check button is available for the POP3 settings. These invoke the Check settings dialog which is displayed whilst the checks are being made, and at the end shows the results of the checks. Once complete the dialog can be closed by clicking the Close button. |
Inbound Tab
Defines the properties of this account when used to handle incoming SMS texts.
| • | Script - the name of the CallDirector inbound routing script to be used to route inbound SMS texts received at this account; |
| • | Debug logging - allows the CallDirector routing script debug option to be enabled; |
| • | Queue - the rostrvm ACD queue on which to receive SMS texts. This is selectable from a drop-down list of all configured ACD queues. |
| • | ReceiptReply - a message with which to reply to the sender to acknowledge receipt of an SMS text. Leaving this blank means that no acknowledgment is returned. |
From here you can:
| • | Edit - click this button to launch CallDirector editor to edit this script; |
| • | Properties - click this button to edit the CallDirector script properties. |
Outbound SMS Tab
Details of your outbound SMS functionality.
| • | Use as sender for campaign(s) - the campaign or campaigns for which you wish to use this SMS as the sender. These are assigned and de assigned by moving the entries between the Available and Selected columns using the arrow keys. |
| • | Edit Message Templates - Launches the rostrvm File Editor to allow the outbound message template to be edited. |
Advanced Tab
Limits and tuning options.
| • | Maximum Simultaneous Queued Emails - number of SMS texts to route simultaneously - this is the maximum that will show on a queue at one time. If this is set too high it may cause system failures, a value of 100 is recommended. |
| • | Inbound Poll Interval (secs) - interval in seconds between polls of the email server for incoming SMS texts. |
Operations
From here you can:
| • | Save - click the Save button to apply the changes. If this is a new entry it will appear on the SMS Accounts report; |
| • | Delete - click the Delete button to remove the entry. |