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A Management Information report showing details of a ScoreCard review.
ScoreCard Reviewer Panel
| • | Reviewer - the identity of the user that carried out the review; |
| • | User Name - the identity of the user/agent that was being reviewed; |
| • | Review date - the time and date on which the review was performed; |
| • | Call Date - the time and date of the call that was reviewed; |
| • | Original Call Recording - a link to the call recording of the call under review. |
ScoreCard Score Panel
A summary of the review:
| • | Score - the score given to the call being reviewed; |
| • | Perfect score - the maximum score that could be given; |
| • | Percentage - the percentage of the score compared to the maximum. |
ScoreCard Review Panel
The review details:
| • | Questions - the list of questions that were answered as part of the review process; |
| • | Score - for each question, the review score (default is 1 for yes, 0 for no), however these can be changed from the ScoreCard Questions report; |
| • | Answer - the reviewer's answer to the each question; |
| • | Notes - any notes that were added by the reviewer during the process. |