Web Chat Routing

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rostrvm provides the ability to link client web chat sessions to the CallDirector product thus providing a script driven e-message routing capability. The driver uses an HTTP REST interface for providing this web chat functionality.

Web Chat Routing Panel

The web chat routing point (WCP) is a rostrvm device type. It is treated similarly to a virtual routing number in as much as the driver conducts host based routing dialogs for it.

•	Web Chat - the name of the web chat routing point;

•	Description - provides a description for the routing point;

•	URL - a list of URL patterns used to identify which websites from which this device accepts incoming Web Chats. An asterisk is used to represent any sequence of characters;

•	Web Chat Layout - the Web Chat layout to be associated with this device;

•	Script - the CallDirector script associated with this Web Chat routing point;

•	Class - the call class to be associated with the Web Chat sessions.

From here you can:

•	Create Web Chat - click the Create button on the Web Chat Routing panel to add a new entry;

•	Modify Web Chat - click on the Web Chat name to view or change the properties of an existing entry.

Web Chat Layouts Panel

•	Web Chat Layout - a list of the different layout templates available for your chat sessions. Click the list name to view and edit the contents.

From here you can:

•	Modify Chat Layout - click on the Web Chat Layout name to view or change the properties of an existing entry (note to create a new entry edit an existing entry and click the Clone button).

Chat Blacklist Panel

Provide the ability for a manager to block a specific IP address (or range of IP addresses) from accessing the system.

•	Description - A textual description of the entry that is being blocked. Click the name to view and edit the contents;

•	Start IP Address - The first IP address to be blocked;

•	End IP Address - The last IP address to be blocked (if no range has been selected this will be the same as the start);

•	Number of IP Addresses - the number of IP addresses to be blocked.

From here you can:

•	Create a new entry - click the Create button on the Chat Blacklist panel to add a new entry;

•	Modify an existing entry - click on the Description to view or change the properties of an existing entry.