How to navigate to this page> Typical display>
A Management Information report providing a default personal wallboard showing the current state of the calls handled by this user and user group.
Default Personal Wallboard Panel
A historic view of the calls presented to the user and user group to which they belong.
| • | Item - the user or the user group; |
| • | Calls - the number of calls presented to this user or group today; |
| • | Success - the number of calls with a connect (talk) time greater than zero by this user or group today; |
| • | Avg Talk - the average talk time for calls to this user or group today. |
Inbound Queue Display Length Panel
Details of the calls on the queues serviced by this user.
| • | Queue - the queues from which the selected user may receive calls; |
| • | Waiting - the number of calls currently waiting in queue; |
| • | Longest Wait - the duration of longest waiting call currently in the queue. |