How to navigate to this page> Typical display>
A Management Information report showing a view of the voice mails for each agent.
Voice Mail Panel
A list of unread (new) voice mail messages, and a list of voice mails that have been marked as listened to.
| • | Start Time - the date and time that the voice mail was left; |
| • | Class - the final call class of the call (the call may have had more than one call class whilst being routed to voice mail); |
| • | From - the CLI of the customer that left the voice mail; |
| • | Dialled Digits - the dialled digits used that resulted in the voice mail; |
| • | User Name - the user connected to the station at which the voice mail was left. |
From here you can:
| • | Play - click the play icon to the right of the entry to listen to the voice mail. The Playback dialog is displayed. |