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A Management Information report showing a summary of the number of contacts for each business outcome.
Business Outcome Category Summary Panel
Shows the number of calls with each business outcome.
| • | A dynamic list of all the configured Business Outcome Categories; |
| • | The number of calls that have been set with a business outcome of each category. |
Business Outcomes Panel
Shows details of the the number of outcomes of each category.
| • | Business Outcome - the business outcome; |
| • | Count - the number of times this business outcome was selected by the agent for a contact; |
| • | Value - the sum of the value data associated with the business outcome; |
| • | Category - the category(s) of which this business outcome is a member. |