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A Management Information report showing the complete contact history for an individual customer.
Details Panel
| • | Name - the display name for the contact; |
| • | Contacts - a list of phone numbers, email addresses and/or account references associated with the contact. |
Outbound Accounts Panel
| • | Account Ref - the reference of the account; |
| • | List - the list in which the account resides; |
| • | Status - the status of the account; |
| • | Call back time - the call back time, if one is set; |
| • | Campaign - the campaign associated with the account; |
| • | Down load date - the date the account was down loaded for this contact. |
Contact History Panel
| • | Start time - the start time of a call with the contact; |
| • | Duration - the duration of the call; |
| • | Class - the campaign or call class of the call; |
| • | Customer - the origin or destination of the remote party; |
| • | Queue - for inbound calls the queue through which the call arrived; |
| • | Account Ref - for outbound calls the reference of the account; |
| • | User Name - the name of the user that handled the call; |
| • | Callback - for outbound callback calls the time of the callback; |
| • | Outcome - the business outcomes assigned to the call. |