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A Management Information report showing a call count comparison for two date ranges.
This report consists of 2 sections, the first shows a count of calls for the main date range (today for example), and the second a count of calls for the comparison date range (yesterday for example).
Date Panel
| • | Class - the last call class of the calls; |
| • | Contacts - the total number of calls for this call class; |
| • | Nuisance - the number of nuisance calls that generated; |
| • | Answered - the number of calls that were answered (either by the agent of the customer); |
| • | Ave Q Time - the average time a call was queued (only shown for inbound); |
| • | Ave Talk - the average talk time (if the call was answered). |